FAQ – Frequently Asked Questions

We are fully compatible with all Type 2 and CCS2 standard electric vehicles. We work seamlessly with Audi e-tron, BMW i-series, Mercedes EQ series, Tesla (with adapter), Volkswagen ID series, Hyundai Kona Electric, Kia e-Niro, and all major EV brands sold in Turkey.

AC (Alternating Current) charging is slower and ideal for homes and workplaces (4-8 hours). DC (Direct Current) fast charging is designed for highways and urgent charging needs, providing 80% charge in 30-60 minutes.

For home use, 32A single/three-phase; for commercial DC stations, 125A three-phase electrical connection is required. We conduct infrastructure analysis during site survey.

It consists of 4 steps: Survey (1 day) → Planning (2 days) → Installation (1-3 days) → Activation (1 day). Completed in 5-7 business days total.

We hold CE, TSE, ISO 9001, OCPP 1.6/2.0 certifications. With IP54/IP55 protection class, they are weather-resistant.

We provide 3 years for equipment. We offer 24/7 technical support and emergency service.

Yes, with our VoltiNet mobile app or your mobile app, you can remotely manage stations, start/stop charging, and view usage reports.

With automatic billing system, instant invoices for users and detailed monthly invoices for businesses are generated. All payments are processed through our secure payment infrastructure.

With 96% energy efficiency, we exceed industry standards. Our smart energy management system prevents unnecessary energy consumption.

We provide service through 24/7 call center, remote diagnostic system, and on-site service network across all 81 provinces in Turkey. Our average response time is 1 day.